How I help mentees
I can help mentees properly on what excellent customer service meant to their organization and the customers. I can also guide mentees on Risk Management and operational excellence where developing an ownership spirit through self motivation would be explained in detail.
Key accomplishments
Teller/Funds Transfer Officer, Customer Service Officer Cash Officer and Head of Operations. I have had the privilege of working on the IMTO desk where I proccesses Telex transfers, Weternunion Moneygram etc. I grew the number of consummated transactions by 25℅ through excellent relationship management.
As an Head of Operations at a time in a Microfinance bank, I was able to forestalled a fraud through proactiveness and Risk Management
experience. I drove operational efficiency within the bank with a 40℅ cost reduction and process improvement which earned me a double-step promotion within a year. I grew our customer base by 25℅ through an excellent customer service and relationship management. I groomed the operations team of the bank who had no prior banking experience to becoming
professionals through a weekly KSS(Knowledge Sharing Session)
I'm currently the Operations Manager for Velvpay, where I'm driving operational efficiency, process improvement, Risk Management and Relationship Management with our partners and vendors among other things.
No upcoming sessions scheduled
