How I help mentees
Help the mentee understand what it means to operate in a team for success
Encourage the mentee to develop and improve their knowledge and skills to remain relevant
Key accomplishments
Led Maiden edition of a number of initiatives- 1. set up new departments in existing and new banks (Customer Experience & Analytics), Contact Centres, 2. Championed service culture integration for 2 bank mergers 3. Improved KMPG ratings of a bank through realignemnt of service design and people empowerment. 3. Led automation initiatives to drive process improvements and operational efficiencies e.g Complaints Management platform and the expense approval systems to name a few. 4. People empowerment- Developed talent at very junior level to take up critical responsibilities for organisations. 5,Championed contract staff recognition for their contributions and worked with HR to develop a career path for this staff category. 6. Collaborated with other stakeholders within the organisations i worked to execute projects working on various committees. Developed award initiatives to acknowledge support and adminstrative staff e.g Drivers, security, cleaners, etc
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