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KIKANWA MARY AKPENYI
Business Consulting · Yashua Cares Limited
Kikanwa Akpenyi is a Senior Director in charge of Audit and Advisory at Ha-Shem Limited and a seasoned transformation consultant. With over two decades in banking and other regulated sectors, she specializes in CX Optimisation (Service Quality Management, Contact Centre, Complaints Management, Customer Insights & Analytics), Capacity Development, Process Improvement, Internal Controls and Audit across the banking and other regulated industries. She is known for translating strategy into measurable outcomes through hands-on leadership, skill development, effective resource management and technology-enabled process optimisation.
Her career includes senior leadership roles at Skye Bank (Now Polaris Bank Limited) and Heritage Bank, where she served as Group Head, Customer Experience & Analytics; Group Head, Internal Control; and Chief Audit Executive
Previously, as Lead Consultant at Yashua Cares Limited, she successfully led business transformation projects for several clients.
A notable achievement includes leading initiatives that significantly improved her bank’s KPMG Customer Experience ranking in 2020. She was also instrumental to the launch of Financial Literacy for Schools in Nigeria, one of the key Financial Inclusion strategies by the Central Bank of Nigeria.
She holds Bachelor's and Master’s degrees in Economics, an MBA from Bangor University (Wales), and is a Fellow of both the Chartered Institute of Bankers of Nigeria (FCIB) and the Association of Chartered Certified Accountants (FCCA, UK). She is an active leader within the Association of Professional Women Bankers, the female wing of the Chartered Institute of Bankers (CIBN), having held several Executive Committee roles, including Social and Publicity Secretary (2019-2023), Financial Secretary (2023-2025) and Honorary Secretary (2025-2027).
Recognised as a collaborative and hands-on leader, she is passionate about people empowerment, continuous development, and innovation, earning a reputation as a mentor, role model, and pioneer in her field.
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EJENGAOMA AKUDO AJOKU
Zonal Compliance Officer · Access Bank Plc
I have an MSc in Management and have over 20years experience in the financial sector
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MAYOWA ESTHER FASASI
Deputy Manager · Guaranty Trust Bank
Mayowa is passionate about service, having over 21 years' experience of service at its various levels in the Nigerian Financial Industry. She is equipped with skills to operate and succeed as a Banking Operations Manager with experience in Customer Service and Relationship Management. Mayowa is a proven people manager and team lead with strong people management skills who led, coached and mentored several teams and individuals during her employment with one of Africa's leading Financial Institution. As a Business Development Manager in the corporate business space for Three years, she possesses project management and data analytic skills which accelerated her performance as a Relationship Manager. She is a strong Customer Service Professional, who recently diversified into the compliance space with exposure and experience in KYC, AML/CFT, CDD/EDD and preliminary reviews. A Designate Compliance Professional and Associate Chartered Banker of Nigeria, Mayowa is well equipped and currently harnessing skills in the compliance space to build a complete and well-rounded career founded on passion and years of experience.
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LOLADE ABOSEDE OGUNDARE
Head of Operations · Fidelity bank Plc
I joined the bank when I was doing my one year industrial attachment far back in the year 2005,I got converted to core staff in the 2012. I got converted because I did not limit myself . I was persistent in getting to the top by pursuing career development .I recently added compliance certification to my career accomplishment because I perceived the banks and other organizations are going into that direction..