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I’m a Customer Experience and Operations Professional who has progressed from front-line roles to leadership. I specialize in improving service delivery, driving team performance, and achieving business growth. I’m passionate about mentorship and empowering teams to reach their full potential.

Kehinde Mubasheer Dawodu is the Chief Legal Counsel and Head, Legal & Regulatory Unit at Ecobank Nigeria, with over two decades of experience in banking law, litigation, regulatory compliance, and corporate governance. He has held key roles including Head, Litigation & ADR and Company Secretary/ Head, Legal & Corporate Affairs at Hallmark Bank Plc, and began his career in tax administration at the Federal Inland Revenue Service (FIRS). As a seasoned in‑house counsel, Kehinde specialises in negotiation, risk management, and structured documentation aligned with business strategy. He is a forward‑thinking leader who mentors emerging lawyers, compliance professionals and young bankers on how to navigate complex regulatory environments while adding value to core banking operations.

Over the course of my career, I have played strategic and transformational roles across the Information Technology landscape, with a strong focus on aligning technology with business growth, operational efficiency, and regulatory compliance within the financial services sector — particularly in the microfinance banking space. Currently, I serve as the Head of Information Technology at Sabi Microfinance Bank where I am currently restructuring their IT structure from internal procedures, to channels to enabling resilient security procedures etc. Previously I was the Head of Information Technology at Rehoboth Microfinance Bank, where I lead the end-to-end management of the bank’s IT infrastructure, cybersecurity framework, digital channels, and automation initiatives. My role is both technical and strategic — bridging management objectives with innovative technology solutions to drive digital inclusion, customer experience, and institutional resilience. ________________________________________ Key Responsibilities and Experience Highlights: 1. Strategic IT Leadership and Governance: I developed and implemented the bank’s IT governance framework, ensuring alignment with CBN and NDPR compliance requirements. I also established clear IT policies, disaster recovery plans, and a technology roadmap that supports both current operations and future digital growth. 2. Digital Transformation and Innovation: I spearheaded the successful deployment of the Rehoboth Mobile App, an omni-channel digital banking platform that increased transaction volumes by over 60% within the first year. I also introduced core automation systems for loan processing, internal approvals, and reporting — improving turnaround time and reducing manual errors significantly. 3. Infrastructure and Cybersecurity Management: I led the migration of legacy infrastructure to a hybrid cloud environment, improving system uptime and scalability. I also strengthened cybersecurity posture through multi-layer security protocols, endpoint monitoring, and staff awareness programs — maintaining zero critical incidents across several audit cycles. 4. Business Process Automation and Operational Efficiency: Through a series of in-house automations, I optimized internal workflows for HR, Finance, and Operations, including automated staff appraisal systems, digital loan application processing, and centralized data reporting dashboards. 5. Team Leadership and Capacity Building: I built and mentored a high-performing IT team capable of managing enterprise systems and providing rapid support to both internal and external users. My leadership approach emphasizes knowledge sharing, accountability, and cross-functional collaboration to achieve sustainable productivity. ________________________________________ Key Accomplishments: • Digital Channel Expansion: Designed and launched a secure mobile banking solution that now serves a majority of customers digitally. • Process Automation: Introduced automated customer onboarding and credit assessment systems that cut onboarding time by 40%. • Compliance and Audit Success: Achieved consistent top ratings in IT and security audits, with no major findings across consecutive years. • Innovation Recognition: Recognized by management for excellence in driving the bank’s IT modernization agenda and supporting financial inclusion strategies. • Operational Resilience: Ensured 99.9% uptime of critical banking applications and seamless business continuity during major system transitions. ________________________________________ Summary of Professional Impact: In essence, my career has been dedicated to transforming technology from a support function into a business enabler — one that enhances service delivery, drives profitability, and secures the organization’s digital future. My blend of strategic vision, technical depth, and leadership experience has consistently helped organizations optimize operations, safeguard data, and deliver value to both customers and stakeholders.