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I’m a Customer Experience and Operations Professional who has progressed from front-line roles to leadership. I specialize in improving service delivery, driving team performance, and achieving business growth. I’m passionate about mentorship and empowering teams to reach their full potential.

? UGUTE EVELYN OGHENEFEJIRO (Also known as Obodo Evelyn Fejiro) FICA, MCIB, PGD Bus. Admin ________________________________________ ?️ Leadership & Executive Roles • Managing Director/CEO, Coastline Microfinance Bank Ltd, Delta State Led the bank for over six years, championing regulatory compliance, operational growth, and customer outreach initiatives. • Chairperson, National Association of Microfinance Banks (NAMB), Delta State Chapter (2022–2024) Provided strategic oversight, policy advocacy, and coordinated the activities of microfinance banks within the state. • Former Secretary General, NAMB South-South Zone Played a key role in regional coordination, stakeholder engagement, and regulatory policy dialogue. • Member, National Executive Committee (NEC), NAMB Contributed to national-level decision-making and industry advocacy for sustainable microfinance development. ________________________________________ ? Thought Leadership & Consultancy • Chief Consultant, Evolvepro Consultancy Offers expert advisory services to financial institutions on operational efficiency, risk mitigation, regulatory compliance, and staff capacity development. • Founder & CEO, Divlyn Career Hub A career and business development platform providing: o Microfinance Career Guide – job support, career orientation, and 500+ bank profiles o AI Money-Making Skills Program – empowering individuals and small businesses with income-generating AI tools and skills ________________________________________ ? Education & Certifications • PGD in Business Administration, Delta State University, Abraka • PGD in Credit Administration, Institute of Credit Administration • Certified Microfinance Banker (MCIB) – Chartered Institute of Bankers of Nigeria • FICA – Fellow, Institute of Credit Administration ________________________________________ ?️ Specialized Training & Capacity Building • Branch Operations Management (Understanding the Branch MPR) – FITC • Mitigating Due Diligence Exposure & Emerging ML/FT/PF Risks – For Microfinance Banks • Corporate Governance, Regulatory Compliance & Strategic Leadership – DBN Capacity Building Program for MFBs/OFIs ________________________________________ ? Awards & Recognition • Exemplary Leadership Award, NAMB Delta Chapter (2022–2024) • Widely acknowledged for impactful leadership, capacity development, and regulatory excellence in the microfinance sector. ________________________________________ ? Social Presence • LinkedIn: Fejiro Ugute • Twitter (X): @evelyn_fejiro_u • Instagram: @fejiro_ugute • Facebook: Obodo Evelyn Fejiro ________________________________________ ? Current Role • Head of Operations, Infinity Microfinance Bank Ltd, Lagos Currently leading operations, overseeing core units such as customer service, teller, fund transfer, vaulting, and GL postings to ensure seamless service delivery and regulatory compliance.